A form, a missed call or an inbound message all arrive on one contact record, tagged and owned, with follow-up already running.
A walkthrough of the build itself, not a single engagement. Client names and numbers go up here as clients sign off on them.
Service
CRM setup & management
What it covers
Pipelines, tags, automation, reporting
Runs on
GoHighLevel
The system that got built
Web forms
Site and funnel forms
Missed calls
Text-back fires automatically
Inbound messages
Connected channels land here
Owner and task set
Assigned on entry, not later
One contact record
Deduped, tagged by source
Stale-lead reminders
Fire when a lead goes quiet
Pipeline stages
Named for what actually happens
Follow-up automation
Per stage, stops on reply
Reporting view
Source, stage, and conversion
The problem
Leads live in a spreadsheet, a phone and somebody’s inbox at the same time. No record has an owner, nothing is tagged, and the same person gets called twice or not at all. When the month ends there is no honest answer to which source was worth paying for.
What I set up
Sub-account configured from scratch
Pipelines with named, meaningful stages
Tag taxonomy so every source stays traceable
Missed-call text-back on the main number
Forms and calendars connected to the right pipelines
Follow-up automation per stage, stopping on reply
Users, permissions, and lead assignment rules
A reporting view the client can actually read
How it’s wired
1
Consolidate
Forms, calls and messages all write to one deduped contact record instead of living in separate tools.
2
Classify
Tags are applied on entry by source and campaign, so reporting later does not depend on anyone remembering to label anything.
3
Own
Each new contact gets a pipeline stage, an owner, and a task at the moment it arrives.
4
Maintain
Stage automation chases quiet leads and flags stale ones, so the pipeline reflects reality rather than optimism.
What you get
One contact record per person, whatever they arrived through